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In 2007, Rafi Ashrafi and Mohammed Murtaza conducted a scientific study in Oman and published an article on January 2008. The article was titled ‘Use and Impact of ICT on SMEs in Oman’. The study was carried out purposely to investigate the perception of Omani on benefits of ICT, drivers for ICT, upcoming trends of SMEs and software used. The research was conducted using questionnaires, which were circulated in the capital city.
The article was successful in explaining the use and adoption of ICT in SMEs. It was found that the use of ICT services such as online booking has improved the customer service in SMEs (Rafi and Murtaza 125). Importantly, the use of ICT enables businesses to stay ahead of the competition. According to the research, SMEs faces stiff competition from large and established enterprises, which already have a strong brand.
The research also explained on the usage of ICT by the SMEs. Primarily, the research focused on the internet connection type and the IT infrastructure used. According to the research, 100% of the surveyed SMEs have access and can use laptops and desktops (Rafi and Murtaza 127). The research also indicated that majority of surveyed SMEs rely on high-speed broadband internet connection while a few of them uses a satellite connection.
 
 
 
The Five W’s and One H
Who Was Involved?
Rafi Ashrafi and Murtaza Muhammed were the only researchers that conducted the research and made the conclusions, which were published in the article “Use and Impact of ICT on SMEs in Oman” in the journal “Electronic Journal Information System Evaluation.”
When Did It Happen?
The study was conducted in 2007 and was printed in January 2008.
What Happened?
The researchers in this study explored on the roles played by information communication technologies on the Small and Medium-sized Enterprises (SME). They found out that, only a small fraction of people in Oman understood the great benefits of adoption of ICT in their businesses. They also found out that the primary aim of adopting ICT by SMEs was to enhance a faster customer service and to stay ahead of the competition.
Where did it take Place?
The study was conducted in the Middle East, specifically in Oman. The study involved SMEs operating in Oman.
Why Did It Happen?
The primary aim of the study was to investigate software used, ICT infrastructure, drivers used and the perceptions about business benefits of ICT and outsourcing trends in the Small and Medium Enterprises. In addition, the study provided important insights on the factors hindering the adoption of ICT. In the paper, the researchers reported a positive performance occasioned by adopting and utilizing ICT infrastructure.
 
How Did It Happen?
The methodology of the research entailed the use of a questionnaire, which had 22 questions related to the business aspects of various organization and ICT. The questionnaires were distributed in Muscat, the capital city of Oman. Based on 51 completed questionnaires, simple statistics was conducted in a bid to make inferences of the collected data.
Key Observations Made
The researcher made several observations from the study. Firstly, the rate of ICT usage in Oman was found to be moderate in common technologies but was found to be limited in more complicated technologies such as data storage, wireless connection, and use of cloud computing systems. Secondly, the Omani SMEs were found to have taken a comprehensive strategy on focusing on both the operational and strategic aspects of their enterprises. Lastly, the Omani SMEs were found to have made some considerable investments in ICT, a factor that was enabling them to be competitive.
 
Works Cited
Rafi, Ashrafi, and Muhammad Murtaza. “Use and impact of ICT on SMEs in Oman.” Electronic Journal Information Systems Evaluation, vol. 11, no. 3, 27 Jan. 2008, pp. 125-138. Accessed 17 Nov. 2016 from https://www.researchgate.net/publication/228526881_Use_and_impact_of_ICT_on_SMEs_in_Oman