– Post a 300-word response to the question Down. – Your answers must use an academic tone, be evidence-based and supported by relevant literature. – Using Harvard Referencing. (Please note that referencing is not included in the word count). Discussion 4 – Strategic Planning In this discussion, you are going to examine a case study on NHS Direct; a 24 hour/7 days a week health service delivered by phone and internet in the UK. Step 1 – Read the f…

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