Communication Process Worksheet
|Steps of communication model||Personal or business scenario|
|1. The basic idea from the sender.||In a personal scenario, a classroom. The teacher wants to communicate with the students. Therefore, he will decide on what topic and how to relay it. Say for example if it is cinemas. The teacher will form the idea and look on the mediums to use to send the same.|
|2. Encoding the information by the sender in a message.||The message is a cinema is encoded by the teacher who is the sender. He evaluates and understands the subject before sending it. He or she will analyze and consider the audience before posting it.|
|3. The message is produced by the sender in a medium.||The teacher who is the sender will deliver the message by using a medium like the public address system. It will cover a larger area and will be more audible. The medium here is the public address system or the microphone.|
|4. The message is sent in a through a channel by the messenger.||The message on the subject cinema will be sent by using the speakers of the public address system to the receivers who are the students.|
|5. The information is received from the sender by the audience.||The receiver or the audience that is the students receive the message that is the lecture by the sender who is the lecturer.|
|6. The message is decoded typically by the audience.||The students (receiver) will try to understand the message.|
|7. Response to the message from the audience.||The students will confirm by either nodding or maintain good eye contact.|
|8. The audience gives a possible feedback to the messenger.||The students will send feedback. It is done mostly by answering the questions placed by the lecturer.|
Discuss how mobile technology is changing the practice of business communication
The communication, operation, and interaction with clients within the business environment have significantly been impacted by the continual change in the mobile technology. Since the innovation of tablets, wireless networks, and smartphones, conducting sales have become quite comfortable. The improvement in technology has driven the demand for enhanced wireless connection with increased reliability and security. Smartphones have become part of our daily lives, and approximately 85% of mobile users use smartphones (Bertot, Jaeger and Grimes, 2010). Mobile technology has rapidly changed the face of business these days.
Increased Internet Access and Usage
The internet is used daily in a number business activity. It is used when contacting customers, checking emails, searching the web, and contacting suppliers and vendors. Mobile phones are used more often than desktops because they can access the internet and are portable. They use for presentations in meetings. They are also used to communicate with prospective clients through emails. The current customers also expect the company to keep constant contact, and the mobile phones are used more often to achieve this form of contact.
E-commerce Booms with Increased Purchases, Payments, and Shopping
From 2013, online retail through the utilization of the mobile device has expanded and surpassed the desktop culture because cell phones are more convenient than any other means. As such, most people prefer it to carry out the online trade. Purchasing, paying, and shopping is all done through the internet by use mobile phones. The mobile e-commerce will rapidly increase shortly as more people are embarrassing the mobile technologies (Carlo, Jaeger, & Grimes, 2012). Businesses that are online are taking advantage of the mobile technology boom and using to advertise, sell and contact prospective customers.
Constant Communication and Reliable Connectivity
The Internet is very reliable and fast. Businesses need to communicate with their clients hence consistently they prefer communication process that is much more quickly. It is why they have embraced the mobile devices so as to meet these business objectives and goals (Bonsón et al., 2012). Wireless solutions are partnering with companies to offer, develop as well maintain the wireless network that supports the mobile devices connectivity.
Essential information needed by employees to do their jobs is easily and quickly available in the mobile phones. Even when they are on the field, they can access such information through the internet connections on their phones. When carrying out maintenance or repair, engineers can access the tools required for the job by downloading the customer service records as well as the equipment data (Bonsón, Torres, Royo, & Flores, 2012). To improve the productivity and enhance customer satisfaction, they can access data of known fault so as to speed up the assignment.
To improve the sales processes, sales representatives may use the same smartphones facility. Present sale reps can download customer’s records so as to get updated information on the sales, problems as well as inquiry even before attending a meeting. The same mobile facilities can be used by sales representatives’ in improving the sales process. They can transmit new order, sale report, or support request through emails so as to speed up the customer’s response after the meetings
Even when the employees are away from the office, mobile devices make it easier for them to communicate with colleagues and the bosses, or they can join meetings through online conferencing. Through the internet, smart phones can support the web and video conferences as well as teleconferencing. Employees with mobile phones can easily join these group meetings, sale meetings or management meetings even when not around. The arrangement of meetings and projects momentum maintenance has been made easier by mobile collaborations.
Define ethical communication.
Principles and regulations that guide individuals to be able to make a judgment or decision on whether something is wrong or right are known. Ethical communication is addressing situations in a polite way; it does enhance fairness, human worth, honesty, integrity, respect for oneself and others as well as responsibility (Bovee & Courtland, 2012).
How the use of social networking has enhanced the attention given to the issue of transparency.
We find ourselves in an increasingly connected world as the global access to the internet continues to grow. A lot of people have the ability to access information at the same time and at whatever time they want to. It, therefore, means that they are at the same level with the current occurrence in the world and are highly informed. The youth majorly use the social media platforms to access information. The rest of the population has also embraced the social media with an even higher magnitude (Bertot, 2012). Transparency means openness. It clearly shows that all the participants can easily access information and evaluate it as being correct or not. In this era, most companies are not so obliged to have an online presence, and this is quite challenging because they have to be open to the public.
How mobile communication can be applied in a business setting
Making and receiving call has never been so much easy for the employees that own cell phones. Communication has been improved immensely. Employees can quickly reach the right person whenever they need information and want something important or need to make a quick decision. It has even made it easier to locate employees because some phone systems have facilities to an individual’s desk phone and their mobile phones at the same time. Regularly communicating and quickly within an organization simplifies the communication in business and also enhance the decision making process.
Bertot, J. C., Jaeger, P. T., & Grimes, J. M. (2010). Using ICTs to create a culture of transparency: E-government and social media as openness and anti-corruption tools for societies. Government information quarterly, 27(3), 264-271.
Bonsón, E., Torres, L., Royo, S., & Flores, F. (2012). Local e-government 2.0: Social media and corporate transparency in municipalities. Government information quarterly, 29(2), 123-132.
Bovee, & Courtland. (2012). Business Communication Today, 10/e. Pearson Education India.
Carlo Bertot, J., Jaeger, P. T., & Grimes, J. M. (2012). Promoting transparency and accountability through ICTs, social media, and collaborative e-government. Transforming Government: People, Process, and Policy, 6(1), 78-91.
Carlo Bertot, J., Jaeger, P. T., & Grimes, J. M. (2012). Promoting transparency and accountability through ICTs, social media, and collaborative e-government. Transforming Government: People, Process and Policy, 6(1), 78-91.