Our Revision Policy
EdenPapers.com provides free and unlimited paper revisions if you are unsatisfied with your order. Our primary objective is providing our clients with quality academic papers. In this regard, you can never be charged for requesting an improvement on a paper you purchased from EdenPapers.com. To get a free revision, your revision request must meet the following simple criteria:
- Consistent instructions: You must provide revision directions that comply with your initial instructions for the order. For example, you cannot ask to rewrite your paper on a different topic.
- Proper revision request: Be advised that you cannot order a revision via email or phone. Please use the special revision request button which you can find on your personal order page.
- Deadline window: If you approve the paper you received, you can ask for editing anytime. Please note that once you approve your order, you have only 10 days to have it revised for free.
Sometimes it may happen that the order needs major enhancements. Due to a number of reasons, (such as wrong initial instructions) you might want it to be rewritten from scratch, or to change large parts of it significantly. In this case, you will have to pay an extra fee, which is different in every particular case. To get an estimate of the fee, please contact our support team. The same applies if you have missed the 7-day deadline after having approved the order.
We understand that for big orders such as a full thesis or dissertation, one week is not enough. Such orders are subject to the Progressive Delivery feature, which means they are sent to you in parts as they are completed by the author. A revision request for orders with the Progressive Delivery feature can be submitted within 21 days after the initial approval.
As a writing agency specializing in the provision of academic assistance, EdenPapers.com aims at providing you with high-quality, properly formatted, and original papers. It is our duty to ensure that all papers are written from scratch, and thus are acceptable in the academic field. As such, our quality control specialist always check whether each paper has been plagiarized and if all instructions have been followed before the work is delivered to you.
How Our System Works
Our software utilizes advanced algorithms that are able to see through most of the tricks used to mask cheating. Scanning sources from across the entire Internet, it matches all the criteria of top-notch plagiarism checkers. Along with the parts that had been directly copy-pasted from original sources, our detection software can also:
- See through altered sentence structure and changes made to word order
- Recognize improper use of synonyms as an attempt to hide plagiarized text
- Detect plagiarism in sentences whose voice has been changed from active to passive, and vice versa.
- You can trust us in providing you with high-quality, authentic content.
What is so important about Plagiarism-Free Papers?
To start with, if you are a student, plagiarizing sources can seriously affect your grades. Some educational institutions have extreme policies regarding cheating: for example, you might get suspended, or even expelled from a college or university. Teachers and professors use plagiarism checkers on a regular basis. So, even if you copy-pasted just a paragraph or two, you should not count on it going unnoticed.
Moreover, if you are an educator, even unintentional plagiarizing–for example, when writing an article–will seriously affect your reputation and credibility. We always advise our clients to double-check their works for plagiarism, and do our best to prevent such situations when working on orders.
Found Plagiarism? Get Your Paper Revised
At EdenPapers.com, we take pride in what we do and how we do it. We value our reputation among clients, and strive to sustain it. But sometimes, truth is stranger than fiction. If you have noticed plagiarism in the paper we wrote for you, or if you only suspect it is there, you can request a free revision. Also, if you provide evidence that the content in the paper is non-original, you can ask for a refund.
Please, feel free to order papers from us–any day, 24/7. We are always there to help you with your studies.
Money Back Guarantees
At EdenPapers we provide our clients with unlimited control on their finances. Each client has the right to request up to 100% refund for any order. However, our company enjoys a high customer satisfactory rate and refund requests are rare. Our quality specialists review all requests for refund within 14 days and process the refunds. The decision on whether a refund is made is based on our Money Back Guarantee Policy. I want to cancel my order. If you decide to cancel your order before we assign a writer to work on it, you receive a 100% refund. If a writer has already been assigned, and it is confirmed by order`s status bar at the top of your order page, the refund amount depends on your deadline. You can claim a 70% refund if half or less of the period has passed, and up to 50% thereafter. This is because the writer who starts on your assignment should receive the compensation for the work done. If you want to cancel the order, please make sure to contact our Support Team via phone or Live Chat as soon as possible, and then confirm the cancellation with a message on the respective order page. This is the only way we can process your request shortly.
Please note that you cannot receive a refund for order cancellation if the paper has been completed and delivered to your order page on time. If the paper has been delivered within the deadline you stipulate and pay for, you can only request a refund due to quality concerns, through the “Refund” button on your order page.
Provided you haven`t downloaded the paper and the circumstances for order cancellation were beyond your control a partial refund up to 30% might still be considered.
I paid for one order twice
If you notice that you were charged twice, and you receive two receipts from the payment processing system (that is, PayPal), do not hesitate to contact us. Forward both receipts to our email and the extra payment will be refunded in full within the shortest possible time.
I accidentally placed two identical orders
If you complete the payment for two identical orders by mistake, please contact us immediately to clarify the situation before we proceed with both orders. It is your responsibility to cancel any orders you do not need, before we assign a writer to work on them. Otherwise, they are regarded as regular orders and standard refund procedures apply (see *I want to cancel my order*).
No writer was found to work on my order
We always do our best to assign the most appropriate writer to work on your paper; however, it is still possible that on rare occasions the writer is not found. If this does occur, we issue a full refund for you.
If you request for the revision of the finished paper to be completed by a different writer, and a suitable one is not found, our Dispute Resolution Specialist reviews your claim and proceeds with an appropriate refund after you request it.
My paper was late
If lateness occurs due to the late upload of extra materials on your part, you cannot apply for a lateness refund. Please make sure all paper details and additional materials are provided upon placing the order.
If due to some other reason the first version of a paper is delivered after the original deadline, you can request recalculation of the order price, according to the deadline for delivery. For example, an 8-hour delivery paper completed an hour late now falls into the 24-hour delivery category, and should cost less. The difference in price is refunded. If lateness occurs with a long-term order (11-14 days or longer) we refund 7% upon your request.
If the first version of a paper is late and is not approved by you, you are eligible for a full refund as you might not need the paper anymore.
All lateness refund requests should be submitted in a note on your personal order page, within 14 days from the time the paper was delivered.
The revision of my paper was late
Lateness refunds and price recalculation do not apply to revisions, since revision deadlines are set separately.
In order to avoid confusion, please make sure you choose the correct deadline when placing an order. Your estimated submission deadline should correspond to the date when your paper is due, and should exceed your first draft deadline by at least 30%, so that we are given a leeway for any possible revisions of your order.
For your convenience, when you select a deadline, the system automatically calculates the time frame given and shows an estimate of your estimated submission deadline. If your estimated submission deadline does not exceed your first draft deadline by at least 30%, you should choose another option from the time frames we offer.
I am not fully satisfied with the quality of the paper. However, I accept it and will revise it myself. I request a partial refund.
If you are not completely satisfied with the quality of the paper you receive, you may request a free revision, or ask for a different writer to be assigned to your order. Alternatively, you can request a partial refund.
You are provided with 14 days to provide strong reasons and examples to back up your claim, or your own revised version of our paper as supporting evidence. As soon as you do that, up to 40% could be refunded at the Dispute Department’s discretion. To request a partial refund after you have already approved the last version of your order, contact our support team in chat, over the phone, or through your personal order page for assistance.
Failure to provide information required for dispute resolution within 14 days results in cancellation of the dispute, after which no refund is possible.
I am completely dissatisfied with the quality of the paper, so I have decided to write it myself. I request a full refund.
If you are completely dissatisfied with the quality of the paper you receive, you may request a free revision, or ask for a different writer to be assigned to your order. Alternatively, if you haven’t previously approved the paper, you can request a full refund by clicking the “Refund” button on your personal order page, and choosing “I am completely dissatisfied with the quality of the paper, so I have decided to write it myself. I request a full refund”.
Please note that if you choose this option, the paper we created is immediately posted online for commercial purposes. You then have 14 days to provide strong reasons and examples to back up your claim. You could also upload a copy of your own version of the paper as supporting evidence that our writer’s work did not meet any of your expectations. The paper you provide is discarded immediately after our review, and is not stored in our internal database or shared with any third party. As soon as you do that, up to 100% could be refunded at the Dispute Department’s discretion.
Failure to provide information required for the dispute resolution within 14 days results in cancellation of the dispute, after which no refund is possible.
In case of a full refund request, the Company reserves the right to publish the paper online for commercial purposes. We do not keep any kind of essay databases, and “publish online” means that if the paper is googled, searched for in a search engine, or checked by any kind of anti-plagiarism software, it links back to our website. It may also be published as content or as a sample essay. This is done to protect our writer’s work in cases when a customer claims a refund after the work has been completed and used.
Customers have the opportunity to review their order and request additional corrections if necessary.
All full refund requests should be submitted through the “Refund” button on your personal order page within 14 days from the time the paper is delivered.
I would like to receive a refund for an additional service/feature
Progressive Delivery Order
For orders using the Progressive Delivery feature, the deadline for a revision request is limited to 21 days after initial approval. Once you approve part of the work button in your Progressive Delivery and proceed to the next section of your order, you cannot request a refund for the previously approved part.
You can receive a refund for only the last section of the order delivered to you. All parts of the order approved using “Approve part” button become non-refundable once we start working on the next section. The 10% Progressive Delivery fee itself is non-refundable.
The $5 deposit for our Writer’s sample service is non-refundable, so please make sure you check the samples provided on time. If you fail to request a different writer within the given time, we regard it as acceptance of the writer initially assigned.
A copy of the sources used
The additional fee you pay for this service becomes non-refundable once the copies of the sources are delivered with your paper. In case they were not provided upon delivery for some reason this payment will be refunded.
I received my completed paper, but forgot to approve it
Please note you have 14 days to approve your order (or order part for orders with Progressive Delivery feature). Time for approval is calculated automatically from the moment the last version is uploaded to your personal order page. If you fail to request a revision or to approve your order (or order part) within 14 days, the paper is approved automatically by the system. From the moment the order is approved (by you or the system), you have 14 days to request a refund. After that, no refund request is possible.
My name is Ashley J. Stevens I am Head of the Dispute Department at EdenPapers.com. I have resolved disputes in the field of academic assistance for over two years, and would like to share my impressions and give some advice based on my work experience.
A number of online services claim to have a 100% customer satisfaction rate; this can hardly be regarded as realistic. We can safely agree that it is almost impossible to achieve a full score running any kind of service. It is always possible to find a client or two who cannot be satisfied, regardless of the excellence of the service.
I am proud to say that our company has high customer satisfaction rate. This was accomplished through our team’s 24/7 hard work, and we are constantly trying to take it even higher. All members of our busy team do their utmost to ensure your AcademicWinner.com experience is enjoyable.
As a member of the Dispute Department, I am the one who deals with the small percentage of customers whose expectations were somehow not reached. I would like to assure you that we will not hesitate to refund your money for any genuine case.
There are a few things you can do to make sure your order does not go into dispute:
- Please provide all details necessary for completion of your paper at the time you place the order.
- Keep in touch with your assigned writer. They might need clarifications or additional information to make sure you get an A grade paper.
- Stay calm and considerate, even in the unlikely event you need to make a claim or complaint. We are here to take care of any problematic situation. Our support team works 24/7, and is always happy to assist you.
Every single case is reviewed in detail by a qualified staff member. We guarantee rapid and precise conflict resolution. For us at EdenPapers.com, a dispute is not merely a cancelled order that did not make it. A disputed order is a situation that involves two people, the customer and the writer, and must be resolved in a fair manner. The interests of both parties have to be considered.
Our Money Back Guarantee is clear, flexible, and understandable. Any possible problematic situation is catered for, and an appropriate refund percentage and a detailed explanation is provided.
Naturally, dispute resolution is not always easy. It can sometimes be quite complex, and can require intricate proceedings. With every unique problematic situation, a fair investigation is run, and a just decision is made.
Let me assure you that there is nothing as gratifying as a satisfied customer’s feedback, when a resolution has been reached, another client is happy, and a further order has been placed.
Ashley J. Stevens,
Dispute Department Manager.
Your Privacy is critically important to us. We have a few fundamental principles:
- We are thoughtful about the personal data we ask you to provide and the personal information that we collect about you through the operation of our services.
- We do not store personal information for longer than is necessary for provision of our services.
- We aim to make it as simple as possible for you to control what information you provide to the website.
- We aim for full transparency on how we gather, use, and share your information.
Hi there! We are the folks behind this website. We are the company Triple Alpha Consultants.
Our website – EdenPapers.com;
Our mobile applications (either for Android and iOS); and
Other products and services that are available on or through our websites (including plagiarism check if any).