My name is ………………………………………………. The effectiveness associated with the circulatory system in the body of a human being cannot be underestimated, which also applies to the role of communication. The purpose of communication, be it in organizations, between two groups, or between two individuals is essential, and just like the circulatory system, the process of communication between two parties is inseparable and continuous. Effective interpersonal communication skills enhance processes like conflict management, counseling, and intimate relationships (Walker 33). However, the entire class on interpersonal communication skills has enabled me to identify the barriers that ensure that such skills are not met. Filtering is a barrier to effective interpersonal communication skills.
Filtering is where the information being communicated to the receiver goes through manipulations. The primary reason why messages are manipulated is to ensure that it sounds favorable to the receiver. However, sifting, or filtering of messages is associated with adverse consequences (Lunenburg and Allan 7). For example, the receiver may have high expectations and later get disappointments. The receiver becomes upset especially when they realize that information was sifted (Lunenburg and Allan 7). The concept made me change the manner in which I conversed with people as I was used to offering information that pleased the people who listened to me. At the end of the whole thing, I would upset most of them because of filtering some information instead of letting them take the news as they were.
Explain How you Communicated or Thought Before Learning About This Concept.
Before learning the concepts of message filtering and concepts, I used to talk with people with the aim of fulfilling certain objectives and not putting into account the content of the message and the repercussions that would follow. For example, at one time while conducting a marketing program, I failed to disclose certain negative information to clients with intentions of making massive sales. I did not know that the people I sold the goods to did so because of they were unaware of negative attributes of the items I sold. For example, I once sold a phone to a client that did not have all the requirements that he needed by pretending I had misunderstood his instructions. The client had stated that he needed the phone because of its internal memory capacity. However, I was aware that it did not have a huge internal memory. Nonetheless, I ended up advising the client that the phone had the best feature and a huge storage capacity if he used an SSD card. Later on, he found out that I had concealed this information in order to make him purchase the product. The company reimbursed the client, but the incident almost cost me my job.
Explain how Your Communication has Changed From Learning This Concept
After experiencing the phone scandal incident and also learning the role of interpersonal communication skills, I changed the way in which I conversed with people. Nowadays, lay down the facts as they are so that individuals can make well-informed decisions based on the messages that I communicate to them. At one time, a friend had flopped in class and had bad grades. I did not sift the information I had for them by attempting to show them that things would be better. Instead, I challenged my friend to work hard failure to which she would not score better grades in future. Her reaction to my message was not pleasing, but at least, she put more effort in her academics and improved on her grades.
To sum pub, filtering of information is a barrier to effective interpersonal communication skills. Information filtering leads to consequences which include disappointments that upset the receiver. Therefore, effective interpersonal communication skills should not incline at impressing the receiver of the news but instead they should be aimed at availing facts relating to the information in context.
Lunenburg, Frederick C, and Allan C. Ornstein. Educational Administration: Concepts and Practices. , 2012. Print.
Walker, Tracy Ann. A Case Study: Interpersonal Skills for Future Business Leaders to Achieve Organizational Performance Goals. Order No. 3538845 University of Phoenix, 2012 Ann ArborProQuest. 13 Apr. 2017.