Briefing Prepared for Janice Drake, Senior Director of IT
Executive Summary
This paper discusses the Rock Solid Industrial Parts Inc. plans to informate its processes. Currently, the company has not digitalized its systems to a level that all essential information is readily accessible to key personnel when needed. This challenge has made it inefficient and unable to maximize all its potential.
Although the digitalization of the company’s processes can enable the company to be more efficient, and in turn more profitable, this process should be done systematically since the company has a lot of old employees who are not tech-savvy. Further, Rock Solid Industrial Parts Inc. should avoid making changes to its core operating platform since most members of the management are not tech-savvy. Instead, the informate platform should complement the already existing systems.
The primary problem with the current platform being used by Rock Solid Industrial Parts Inc. is its inability to issue clear and relevant information when needed. Additionally, some of the company’s officers are unable to update vital information in the company’s system when they are away. In particular, sales officers cannot directly request a customer’s order to be processed. Similarly, employees in the store’s department are unable to readily update their inventories when a sale is made. The lack of timely information further results in challenges in accounting and the establishment of strategies. The Rock Solid Industrial Parts Inc. should use The Galaxy Tab 4 and Samsung S8 smartphone to informate its systems. These gadgets will be able to use the salesforce.com applications, which will complement the company’s current systems.
Rock Solid Industrial Parts Inc.: Analysis
The current trend of globalization has increased the complexities in businesses and necessitated the adoption of technology in all levels of organization management. Accordingly, Rock Solid Industrial Parts Inc. should modernize its systems so that it can be more competitive. The installation of appropriate information technology systems will enable the company to be more efficient by enhancing communication and accelerating the decision-making process.
Rock Solid Industrial Parts Inc. should informate its processes so that the management and all employees, especially sales personnel, can access information on the company’s products easily. The company can informate by using an application based platform from Salesforce.com, which it can run on Galaxy Tab 4 and Samsung S8 smartphone. The Galaxy Tab 4 and Samsung S8 smartphone both run on an Android application and can support high-resolution graphics and video. Additionally, they have high-resolution graphics and videos. They also support excel files, pdf documents, and most of the Microsoft programs that are used by the company. Finally, both the Galaxy Tab 4 and Samsung S8 smartphone can be connected to the internet through a wireless connection, which will enable all employees to access the company’s platform when updating inventories, placing orders for customers, and making an order.
The main benefit of the information process is that it will ensure there is proper management of inventory since the personnel in the warehouse will automatically update their inventory levels when items are sold or bought by the company. The primary importance of this system is that it will enable employees in the store’s department to have a track of the company’s inventories and identify the optimal stock quantities and re-order levels for each item. Additionally, the ability to track all processes in the business, which will be facilitated by access to information, will enhance its accountability. In particular, the management will be able to trace all its expenses, revenues, and incomes faster. Equally important, the information process will help the management to formulate appropriate strategies and monitor their implementation. With regards to sales, the information process will enable sales personnel to access information on the company’s inventories quickly, to request for the supply of new items, and to liaise with other departments such as those dealing with stocks, logistics, and accounts.
When compared to Apple iPads and smartphones, the Galaxy Tab 4 and Samsung S8 smartphone will provide the company with more value. These products are cheaper than Apple products that have similar specifications. For example, Samsung S8 costs $650, while an Apple iPhone 8 costs $828. Similarly, Samsung Galaxy Tab 4 costs $289 while Apple MQDT2CL/A costs $596. Therefore, the purchase of Galaxy Tab 4 and Samsung S8 smartphones will enable the company to get a lot of value for a low cost. The main problem with Windows-based phones is that their platform supports very few applications.
Since Rock Solid Industrial Parts Inc. has a lot of employees that are not tech savvy, the company should not adopt an aggressive approach when informating. Rather, it should only implement systems that will complement its current infrastructure. In this case, the Rock Solid Industrial Parts Inc. should use applications developed by salesforce.com to manage its customers. Applications from salesforce.com will enable employees to update any event that they perform immediately. The use of this applications will also help the company to retain its current inventory platform, which will ensure that its non-tech savvy employees are still able to provide services. Finally, the company should ensure that its entire compound has a wireless internet connection to enable the use of salesforce.com applications in the Galaxy Tab 4 and Samsung S8 smartphones by its employees when they are in their places of work.
 
 
Tell me what you think
The first thing I would say to her is that Rock Solid Industrial Parts Inc. plans of informating will enable it to increase its sales efforts. Recently, there has been an increase in e-commerce; therefore, any organization that wants to expand its sales must start to digitalize all its sales processes. Thus, the company’s decision to digitalize its sales process will enable its sales personnel to identify the items that are in stock, which will, in turn, make them more effective in their marketing work. Additionally, the ease of access to information among all employees will create teamwork, aid the management in establishing appropriate strategies, and increase accountability.
The company should buy a Galaxy Tab 4 and Samsung S8 smartphone. These gadgets are cheaper when compared to Apple and Windows tablets and smartphones with the same specifications. Additionally, the Android platform that powers Galaxy Tab 4 and Samsung S8 smartphone support a lot of applications that Rock Solid Industrial Parts Inc. uses. Therefore, the company will not have any compatibility problems when it uses these gadgets.
For Rock Solid Industrial Parts Inc. to gain full benefits of the automation process, it must train its employees and install appropriate support infrastructure for information. Firstly, the company must train all its non-tech savvy employees on how to operate smartphones and tablets. More emphasis should be put on how these individuals can use the salesforce.com application that will be used by the company’s sales, stores, accounting, and managerial teams. Finally, Rock Solid Industrial Parts Inc. should install appropriate infrastructure that will support the use of the Galaxy Tab 4 and Samsung S8 smartphones in its premises. This infrastructure will enable the company to create a local wireless internet connection in all its premises.