The introduction of networking paved a way to the invention of the internet which has been a primary objective of any organization seeking to have wide range of communication. The internet and networking concepts were mainly for communication and information sharing. Later with increased need for storage, there evolved the concept of cloud computing. Today cloud computing have been diversified into different forms of services. The key services offered by cloud include; infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS). This paper discusses the finding of the planning and analysis of a healthcare facility’s current system in readiness to implement a cloud based SaaS to automate processes in the hospital. The report highlights the main activities that were undertaken during the process of understanding and coming up with the solution. The project activities were processed in the Microsoft project office to help in scheduling of the main tasks of the project and approximation of the timelines. The organization documentation review has also been outlined and the research methods and findings presented to the senior management.
Keywords: SaaS, healthcare, PaaS
SaaS is a cloud based service where the entire company software runs on a remote server to offer the services and run business processes in an organization. The organization deploying this service issues the hosting company their business requirement which is in turn serviced as per the request. The approach cuts down on the need for complex infrastructure such as servers need to host the application by hosting everything remotely. This service provides advantage of meintance and updates as the company need not to perform the tasks on their own instead they rely on the service provider.
Pham care hospital is a middle level hospital that has been in operation for the last 5 years. The hospital has been growing in size due to the service they provide to their patients. However, in general sense, the healthcare costs have been increasing continuously over the past decades. There has also been need for hospitals to embrace technology which can aid them in collaboration and coordination. Pham care has been using basic information system infrastructure that is able to deliver their internal operational requirements but still there has been a rising need to coordinate with the external environment and other hospitals.
The introduction of cloud computing has been explored by different organizations to provide other services across different platforms and environments. The main services experienced on cloud other than storage are Infrastructure as a Service (IaaS), Software as a Service (SaaS) and Platform as a Service (PaaS). Pham care is missing the experience and productivity that is achieved by smart technology that provides secure electronic patient-transition networks which is software as a service network. This service is able to provide connectivity, automation and content that can help in improving healthcare coordination.
Scope of the Project
This planning and analysis aims at comparing the current system of hospital with the expected new system and coming up with an implement ion procedure. If Pham care can deploy the smart care technology of SaaS by use of the technological tools they have, a cost effective infrastructure can be implemented. This will also help in collaboration and communication with other healthcare facilities around. Moving the applications and service infrastructure to cloud can be a boost in the performance and improvement in the clinical outcomes.
The truth remains that SaaS is needed in Pham care hospital to help the management and staff realize the best of their services in real time environment. Synchronization with other healthcare facilities will be a major improvement. The new SaaS in Pham care will be powerful solution
Time Management Plan
During the planning and analysis, the following activities were used in the project management. The work breakdown structure was as shown below with approximate duration for every activity implemented in Ms Project office to produce the Gantt chart shown (Maylor, 2010).
|1||Implementing SaaS in Pham care Hospital|
|Case organization Identification|
|Current system analysis|
|Time management structure|
|Work breakdown structure|
|Task sequencing structure|
|AS IS process|
Figure 1 Work Breakdown Structure
Figure 2 Gantt chart
Lack of means to provide real time and actionable data by Pham care hospital has been a problem to the hospital. This denies them an opportunity to capture the information about patient history and having actionable data in place. In such a scenario, taking interviews and analyzing patients’ outcome becomes a challenge. If patients’ records and information is real time, it is possible for physicians to analyze and forecast some improvements in the efficiency of service delivery. There is need for the hospital to have a system like smart care SaaS that can allow the physicians to focus on patient’s care and not just administrative tasks as the current system provides. Their current system lacks simplification in the referral of patients due luck of access to healthcare network and historical data from other clinics and facilities. The increasing population also calls for a cloud based system that provides reliability in management of the patients and readmissions. Having access to patient’s transmission network will help the hospital in realizing a boost in their services and care.
The purpose of conducting interview before implementing a system in a company or an organization is to help in gathering all the business requirements for an identified solution. In this case one needs to understand the organizational structure of an organization to determine the right individuals with meaningful data that that can help in gathering the requirements for the new system. Each member of the organization has a role to play in the implementation of a new system (Fox, Hunt, & Beach, 2006).
Pham care hospital has a structures layout of its services and management. Interviewing some of the members would be a primary source of gaining information about the current and the expected business requirements. The responses from the interviews will help us in developing the objectives and goals of this new implementation. The hospital structure starts from the Board at the top which below it underlies the administration. The administration has various services under it such as; information services, therapeutic services, diagnostic services and support services. SaaS in the hospital will be an information system that will cover all the departments and management. Interviewing various individuals in the levels of management and service will help in generation of new ideas to include in the deployment of the SaaS solution.
During this session, I interviewed various individuals at each level. At the board Steve Jones, the Board Director, Peterson Carl at the administration level, Grace Washington head of information services, Joseph Mac Anthony head of therapeutic services, Joel Monroe head of diagnostic services and Philip Bright manager support services.
Figure 3 Organizational Chart
- Steve Jones at the Board Director– To analyze the current system’s operations at the management level.
- Peterson Carl at the administration level- To determine the administrative requirements of the organization.
- Grace Washington head of information services- To understand the informational architecture of the hospital and what is intended improvements.
- Joseph Mac Anthony head of therapeutic services- To understand the channel of communication and the type of technology required.
- Joel Monroe head of diagnostic services- To understand requirements at the service level
- Philip Bright manager support services- To understand the requirements at this level and what needs modification.
The following questionnaire was used to collect the information from the members of Pham care hospital.
Does the current system support modern technological architecture?
Will the new system improve efficiency ?
- Strongly Agree
- Strongly disagree
- Not Sure
Will the system increase the productivity of the facility?
In what percentage will the new system increase service delivery?
- Below 20%
- Above 50%
Will the new system increase patient satisfaction?
From the data collected and the feedback from the various individuals in the hospital, it was observed that the health facility needs a real time SaaS system that will aid in tracking patients’ records, manage patient history and improve the quality of service delivery. The Hospital is at the edge of improving the information system and migrating everything on cloud. The introduction of the system will improve efficiency by a great percentage.
Throughout the process, it was found out that the organization is seriously in need of the SaaS smart care application which will help in delivering quality services. The research indicates that most well performing healthcare facilities are deploying this solution from the management to the service delivery. The delivery and implementation of this solution will be an improvement on the cost, patient relationship and reliability in the health facility. Different research methods are primary in implementing any system in an organization (Aguinis, 2005).
AS IS DIAGRAM
Figure 4 AS IS PROCESS
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