Communication is an important element of health care provision as it determines the level of trust between the patient and the physician. Notably, the brochure on “A Crosswalk of the National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health and Health Care to The Joint Commission Ambulatory Health Care Accreditation Standards,” published on November 2014 highlights on the appropriate communication methods between the patient and the physician. Basically, this brochure gives physicians important insights that they should consider, especially when treating patients whom they do not share a similar culture.
Summary of Brochure
Basically, this brochure discusses on the need of a health care organization providing adequate and relevant communication methods to patients. In essence, this brochure appreciates the difficulty involved when communicating in a multicultural setting. Consequently, it recommends hospitals to have a procedure of identifying and providing patients from different regions with assistance in communication. Generally, this may include provision of a translator. In brief, the brochure recommends health care facilities to provide high quality services that meet a patient’s needs and comply with the government standards. Additionally, healthcare facilities should not discriminate patients from different cultures, religion, caste, or race. Moreover, nurses should communicate appropriately with patients when providing treatment, and respect their rights.
Further still, this brochure discusses on the role of management in ensuring there is proper leadership in the hospital. Notably, it highlights on the role of leaders in creating a culture that promotes the usage of high quality, and safe health care. In addition to this, it mentions on the management role of establishing structures that ensure there is professional approach in health care. Importantly, the brochure highlights on the need of the healthcare facilities maintaining confidentiality in written communication, such as health records.
Evaluation of the Brochure
Notably, the brochure gives a detailed and well-structured approach that health care facilities may use in the provision of medical treatment in a multicultural environment. Generally, this topic was interesting to me because it discussed on a global issue facing most healthcare facilities. Evidently, with the increase in globalization, different regions will inevitably be multicultural. In addition to this, most major cities in the world are already multicultural. Consequently, health care facilities in such locations have to find means of ensuring there is proper communication between the patient and the physician. Importantly, this issue was adequately discussed in this brochure. Further, this brochure mentions on the need of healthcare facilities involving patients from multicultural settings in the development of healthcare policies. In essence, these patients are more informed on the facilities and needs that they require for proper health care.
Generally, the information provided on this brochure is clear and concise. Additionally, this brochure is appropriate when providing patient education and I would include it in my training program. Notably, it identifies the language, and cultural barrier in a multicultural environment. Importantly, it addresses on the role of health care facilities in providing patients with appropriate channels of communication. Notably, the current nursing practice requires health care facilities to involve patients in decision making. Basically, the current nursing practice supports information, such as the duty of confidentiality of all health care information as discussed in the brochure.
Notably, this brochure applies to all the health care workers and patients. In particular, the brochure mentions on the role of health care workers in ensuring patients get proper treatment, have right channels of communication, and their rights are protected. Basically, patients are informed of their rights, and what to expect during their treatment. Importantly, this information will increase patients’ safety since they will know of their rights to question on the manner they are getting treatment. Additionally, this paper mentions that a patient or his/her family may raise a complaint against a hospital. Consequently, healthcare facilities will ensure they offer high quality services to patients so as to avoid complaints.
In conclusion, health care facilities have a duty of ensuring patients understand their ailments and available medication for their treatment by communicating to them in the most appropriate way. Basically, this may involve the use of translators in a multicultural setting.  Additionally, hospitals have a duty of respecting the patient’s rights. Consequently, the establishment of an appropriate channel of communication is important as it enables patients to express their opinion on the way they would want to get treatment.
The Joint Commission, The Health Determinants, & Disparities Practice at SRA International. (2014). A Crosswalk of the National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health and Health Care to The Joint Commission Ambulatory Health Care Accreditation Standards. The Joint Commission. Retrieved from <>